Terms & Conditions

Something Personal By Megan
Last Updated: [June 2026]

1. About Us

Something Personal By Megan is a UK-based online gift store operated as a sole trader.

For any questions regarding these Terms & Conditions, please contact:

Email: somethingpersonalbymegan@gmail.com

By using our website and placing an order, you agree to these Terms & Conditions.

2. Product Information

We make every effort to ensure product descriptions, images, pricing, and other information displayed on our website are accurate.

However, colours, packaging, presentation, and included items may vary slightly from those shown due to supplier changes, seasonal availability, stock availability, manufacturing updates, or screen display differences.

Product images are provided for illustrative purposes only.

We reserve the right to amend product descriptions, pricing, and availability without prior notice.

3. Gift Box Sizes

Orders may be supplied in one of the following gift box sizes depending on the contents and availability:

12 x 9 x 4 inches
10 x 7 x 3 inches

The gift box size used will be selected at our discretion to best accommodate the contents of your order.

4. Orders

When placing an order, you confirm that:

You are at least 18 years old or have permission from a parent or guardian.
All information provided is accurate and complete.
You are authorised to use the chosen payment method.

All orders are subject to acceptance and availability.

We reserve the right to refuse, cancel, or limit any order where necessary, including in cases of suspected fraud, pricing errors, stock shortages, or misuse of our website.

5. Pricing & Payment

All prices are displayed in Pounds Sterling (£ GBP).

Payment must be received in full before goods are dispatched.

We reserve the right to change prices at any time without notice.

Payments are processed securely through third-party payment providers. We do not store full payment card details.

6. Perishable Goods

Some products may contain food, confectionery, beverages, or other perishable items.

Perishable goods should be stored according to any instructions provided and consumed before the stated best-before or use-by date.

We cannot accept responsibility for deterioration, spoilage, melting, leakage, or damage occurring after delivery due to:

Improper storage
Delayed collection
Exposure to heat, cold, moisture, or sunlight
Circumstances beyond our reasonable control

7. Allergens & Ingredients

Food and edible products may be manufactured, packaged, or processed in facilities that handle:

Nuts
Peanuts
Sesame
Milk
Eggs
Soya
Wheat
Gluten
Other allergens

While manufacturers are responsible for ingredient information, we cannot guarantee that any product is completely free from allergens or traces of allergens.

Customers are responsible for checking all packaging, ingredient labels, and allergen statements before consumption.

If you have allergies, intolerances, dietary restrictions, or medical concerns, please review all product information carefully and contact the manufacturer directly where appropriate.

Important Allergy Information

Please check all product packaging and ingredient labels before consumption. Products may be manufactured in facilities that handle nuts and other allergens.

If you have any allergy concerns, please contact us before ordering.

8. Delivery

Orders are dispatched using Royal Mail or other selected delivery partners.

Delivery options and estimated delivery times will be displayed at checkout where applicable.

Delivery estimates are provided as guidance only and are not guaranteed.

Once an order has been dispatched, delivery times are outside our control.

We are not liable for delays caused by:

Royal Mail or other delivery providers
Customs processing
Adverse weather conditions
Industrial action
Public holidays
Peak seasonal demand
Incorrect delivery information supplied by the customer
Circumstances beyond our reasonable control

Customers are responsible for ensuring delivery details are accurate at the time of purchase.

Any additional costs incurred due to incorrect address information may be charged to the customer.

Risk in the goods passes to the customer upon delivery.

9. Returns, Refunds & Cancellations

We comply with applicable UK consumer protection laws, including the Consumer Rights Act 2015 and Consumer Contracts Regulations.

Due to the nature of certain products, we do not accept returns, exchanges, or cancellations for:

Perishable food and confectionery items
Personalised products
Custom-made products
Gift boxes and hampers
Body care, skincare, bath, and hygiene products once opened or where resale is unsuitable for hygiene reasons

Where a return is accepted:

Items must be unused and in their original condition.
Customers may be responsible for return postage unless the item is faulty or supplied incorrectly.
Refunds will be processed after inspection of returned goods.

Damaged Orders

If your order arrives damaged, please contact us within 3 days of delivery and provide:

Photographs of the outer packaging
Photographs of the damaged item(s)
Photographs of shipping labels attached to the parcel

Claims submitted without photographic evidence may not be eligible for replacement or refund.

Where transit damage is confirmed, we may offer:

A replacement
A partial refund
A full refund

at our discretion.

We are unable to provide refunds, replacements, or compensation for:

Delivery delays caused by delivery providers
Incorrect addresses supplied by the customer
Change-of-mind purchases where statutory rights do not apply
Personal preferences regarding taste, fragrance, colour, or product selection
Minor packaging variations or cosmetic imperfections that do not affect functionality

10. Personalised Items

Please ensure all names, dates, spellings, messages, and personalisation details are entered correctly when ordering.

We cannot be held responsible for errors resulting from incorrect information supplied by the customer.

Personalised items are made specifically to your requirements and cannot be returned or exchanged unless:

They arrive damaged; or
An error has occurred due to our mistake.

11. Body Care Products

For hygiene and safety reasons, body care, skincare, bath, and related products should be used only as directed.

Customers should review all ingredients before use.

Discontinue use immediately if irritation occurs and seek professional medical advice if necessary.

We accept no responsibility for adverse reactions where ingredients have been clearly disclosed by the manufacturer.

12. Intellectual Property

All website content, including but not limited to:

Product descriptions
Images
Logos
Branding
Graphics
Text

is owned by or licensed to Something Personal By Megan and may not be copied, reproduced, distributed, or used without prior written permission.

13. Website Availability

We make reasonable efforts to maintain website availability but do not guarantee uninterrupted access.

We reserve the right to suspend, modify, withdraw, or restrict access to all or part of the website without notice.

14. Limitation of Liability

To the fullest extent permitted by law, our liability shall be limited to the amount paid for the relevant order.

Nothing in these Terms excludes or limits liability for:

Death or personal injury caused by negligence
Fraud or fraudulent misrepresentation
Any liability that cannot legally be excluded under UK law

15. Customer Responsibility

Customers are responsible for:

Providing accurate order and delivery information
Reviewing product descriptions before purchase
Ensuring recipients are aware of ingredients, allergens, dietary considerations, and product information relating to gifted items

16. Privacy

Personal information is handled in accordance with our Privacy Policy.

By placing an order, you consent to the collection and processing of information necessary to fulfil your order and provide customer support.

17. Changes to These Terms

We reserve the right to amend these Terms & Conditions at any time.

The latest version will always be available on our website.

Continued use of the website constitutes acceptance of any updated Terms.

18. Governing Law

These Terms & Conditions are governed by the laws of England and Wales.

Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

Your Statutory Rights

Nothing in these Terms & Conditions affects your statutory rights under applicable UK consumer protection laws.

Questions?

If you have any questions before placing an order, please contact:

somethingpersonalbymegan@gmail.com